FAQs

• What if the price goes up and I'm already subscribed?

  keyboard_arrow_down
  It's likely the subscription price will increase as new features are added. When it happens, we will "grandfather" you in your plan — meaning we will honor the previous, cheaper price for you.
• What is a "wake-word"?

  keyboard_arrow_down
  A wake word is like "OK Google" or "Alexa" that allows you to turn on LipSurf without clicking the extension button, instead you can turn on LipSurf completely hands free. The wake word is Hey LipSurf.
  
  Our wake-word technology is provided by PicoVoice and works completely offline (for privacy) with minimal system resources.
• What are community plugins?

  keyboard_arrow_down
  Community plugins are plugins that can be created by anyone (3rd parties). See github for details.
• What features are coming soon?

  keyboard_arrow_down
  We have many things in the pipeline but we don't want to say they're official until we've validated them. Contact us if there's a feature you really want!
• What does "one custom command" for the Premium version mean, exactly?

  keyboard_arrow_down
  It's as crazy as it sounds. Say, for example, you wanted a command that would start a Google hangout session with your friend "Billy" anytime you said "Call Billy". We will personally create this command for you, as long as it is something within reason! Yes, we know we might be in over our heads, but we're going to give it a try anyway ;)
• Can I upgrade/downgrade at any time?

  keyboard_arrow_down
  Yes. To downgrade, go to the LipSurf options and click "Change Subscription" or Contact us at any time to let us know.
• What is your cancellation policy?

  keyboard_arrow_down
  You may cancel at any time and we will stop your subscription before the next billing period. Go to the LipSurf options and click "Change Subscription" or contact us to cancel.
• Will my data be private and safe?

  keyboard_arrow_down
  Except for associating your account to your email and certain actions to your account, we don't store any of your personal identifiable data including any of your voice data on our servers. See our privacy policy for more details.
  
  We use Google APIs to transcribe your speech, please see Google's privacy policy for details.

Lingering questions? Contact us.